Project Acceptance and Service Quality Assessment

Tuesday, October 23, 2012

For the past several weeks I have been working with the commercial team at Pixel to develop a framework and template intended to evaluate their client acceptance process.
After completing a working draft, Pixel began using the template to assess (for testing purposes) several RFP’s (Requests for Proposals) that came in the previous week. Based on these tests and some input from Endeavor, we decided that there was still some work that needed to be done in order to finalize the template and framework.

Also, today, I also started focusing on the end of the sales process and how Pixel could  generate client feedback and deepen client relationships. Whether start-ups or blue chips, choosing the right clients and using client feedback effectively can help a growing company continue to improve the quality of its products and services, as well as strengthen its client relationships. My goal is to have some of these processes operational before my time is up in Sao Paulo. I am convinced that the sooner these processes are in place, the more likely they will continue to be utilized long after I am gone.

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